We are experiencing a high volume of orders. Please allow 3 working days for dispatch. Thank You.

Shipping & Returns

At Craftastik we ship to the United Kingdom and Europe. We offer a choice of delivery settings and prices and these are outlined below for your convenience.

SHIPPING/DELIVERY

UNITED KINGDOM

A flat rate fee of just £5.00 if the order is under 2kg in weight and £6.00 for orders (2-30kg) and additional £6 for every 30kg.

All orders will be dispatched within 2-3 days (excl. Public Holidays) .

Orders to UK offshore & highlands (including Northern Ireland, Scottish Islands, Scottish Highlands, Channel Isles, Isle of Man, Isle of Wight & Scilly Isles) will be charged a flat rate fee of just £5.00 if the order is under 2kg in weight and £10.00 for orders above 2kg.

We aim to dispatch all orders within 24 hours. During sales or other busy periods, this turnaround may be extended and we urge you to keep an eye on our social media channels for all updates regarding current turnaround and delivery timeframes. Orders placed from 9am Friday to 9am Monday may take up to 48 hours to be dispatched. 

For UK orders under 2kg, we ship using Royal Mail 48. Orders over 2kg are sent via DPD Local. For express next day deliveries, we use DPD Local Next-Day for delivery on the next working day. Please note that DPD do not deliver on Saturdays or Bank Holidays.

For UK customers, you should receive your order within 4 working days of placing your order. If you have not received your order within this time frame, please get in touch 

EUROPE

Orders will be shipped by DPD and/or Royal Mail International Signed & Tracked may be used.

Delivery time; 5-7 working days. (International shipment times can vary but should arrive within 10 working days).

INTERNATIONAL DESTINATIONS 

We no longer ship outside Europe.

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result our error (you received an incorrect or defective item, etc.).

If you need to return an item, please Contact Us with your order number and details about the product if you would like to return. We will respond quickly with instructions for how to return items from your order.

RETURN ADDRESS: Unit F, 22-23 Danes Road Avenir Works, Romford, RM7 0HL

 

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